Current version. Effective Date: 18.11.2025.
Please read these Terms of Use (“Terms”) carefully before using Dubformer’s online products and services (collectively, the “Service”).
By undertaking any of the following actions, you confirm that you have read, understood, and agree to these Terms: (1) signing up for a free trial, (2) subscribing to a paid service, (3) using the website or service, (4) ticking a box indicating acceptance of these Terms, or (5) creating an account on the Website.
Any use of the Service, including accessing or browsing the Website, means that you fully and unconditionally accept these Terms as well as the terms of other documents referenced herein. If you do not accept these Terms, you are prohibited from using the Service.
1.1. Dubformer, Inc. (“Dubformer”, “we”, “our”) provides access to its proprietary software and related functions (together, the “Service”), which include:
Dubformer Studio – a web-based platform for professional localization and production teams, offering tools for automated translation, subtitling, voice-over generation, and project management.
Dubformer Platform – a web-based platform for business users, offering tools for automated translation, subtitling, and voice-over generation.
Dubformer API – a programmatic interface enabling integration of Dubformer’s automated translation and dubbing features into customers’ workflows, products, or pipelines.
1.2. All products are provided as self-service SaaS solutions. Dubformer does not provide manual or personalized services (including human review, custom dubbing, or manual post-production), unless otherwise agreed in writing.
1.3. The specific terms of each order (such as package, duration, number of minutes, target languages, price, and subscription term) are displayed in the Website interface, console, or API documentation at the time of purchase, or may be set out in writing as part of a separate agreement or custom package between the Customer and Dubformer.
1.4. The Service is available only to individuals or entities with the legal capacity to accept these Terms and sufficient age to enter into an agreement under applicable law in their jurisdiction.
1.5. We do not guarantee the storage of Customer Materials, the results of translations, or any adjustments after processing is complete.
However, for users of Dubformer Studio or Dubformer API under an active (non-trial) subscription, Dubformer guarantees the storage of uploaded data and processed results for a period of two (2) months from the date of the initial upload, unless otherwise required by applicable law or technical limitations.
These storage terms may be modified in writing as part of a separate agreement or custom package between the Customer and Dubformer.
2.1. We may require the Customer to create and maintain a Customer account on one or more Dubformer domains or applications, including but not limited to dubformer.ai, studio.dubformer.ai, app.dubformer.ai, or api.dubformer.ai (collectively, the “Website” or “Applications”).
The Customer shall provide accurate and complete information during registration or credential creation. If the Customer provides incorrect information, or if Dubformer has reasonable grounds to believe that the information is incomplete or inaccurate, Dubformer reserves the right to block or delete the account or API credentials and deny access to the Service.
2.2. The Customer is responsible for maintaining the confidentiality and security of all account credentials, including usernames, passwords, API keys, or tokens, and shall not disclose such information to any third party.
If the Customer becomes aware of, or suspects, unauthorized access to their account or credentials, they must promptly change the relevant access details and notify Dubformer at the e-mail address specified in the contact section below.
2.3. By registering an account or obtaining access credentials, the Customer acknowledges and accepts that registration by bots or any other automated means is prohibited.
Each Customer may create only one account or API credential set per entity or project, and such account or credentials shall not be transferred to any other person or entity without Dubformer’s prior written consent.
3.1. General.
Use of the Dubformer Service (including Dubformer Studio, Dubformer Platform, and Dubformer API) is subject to the fees specified in the Website interface, console, API documentation, or invoice at the time of order, subject to applicable taxes. The applicable fees and pricing models (subscription, credits, pay-as-you-go, or invoiced service agreements) are determined by Dubformer and may be updated from time to time at Dubformer’s sole discretion. Continued use of the Service after such updates constitutes acceptance of the new pricing. All fees are non-refundable, except as expressly stated otherwise in these Terms or required by applicable law.
3.2. Payment Methods.
Online Payments. For subscription, credit-based, or pay-as-you-go purchases, the Customer shall pay online via the methods provided by Dubformer or its authorized payment processors (such as Stripe, Paddle, or others). Payments are due immediately unless otherwise specified.
Invoice Billing. In certain cases (e.g., enterprise or business accounts), Dubformer may, at its discretion, allow the Customer to pay based on an issued invoice. Unless otherwise agreed in writing, invoiced fees are payable within thirty (30) calendar days from the invoice date. Dubformer may suspend or terminate access to the Service if timely payment is not received.
3.3. Taxes.
Service prices do not include applicable taxes, duties, levies, or governmental charges. Dubformer does not collect or remit any taxes on behalf of the Customer unless required by applicable law. The Customer is responsible for paying all such amounts in full without deduction. If withholding or deduction is required by law, the Customer shall increase the payment so that Dubformer receives the full amount originally agreed.
3.4. Commissions and Transfer Fees.
Service prices do not include money transfer fees, bank charges, or other processing fees imposed by financial institutions or payment providers, unless otherwise stated in an applicable invoice or agreement. These must be paid by the Customer separately.
3.5. Third-Party Payments.
If the Service is paid for by a third party on behalf of the Customer, such payment is deemed authorized by the Customer, and all obligations remain binding on the Customer.
3.6. Trial Offers.
Dubformer may provide limited, free use of the Service under trial or promotional offers (“Trial Offers”). These may allow the Customer to process limited amounts of content solely to evaluate the Service. Dubformer may change or terminate Trial Offers at any time without notice. Additional conditions may apply. Trial Offers are provided “as is” without any warranty or obligation, and may not be used for commercial purposes.
4.1. The Customer retains all intellectual property rights in Materials uploaded to the Website, as well as in any content generated as a result of using the Service. However, by uploading Materials, the Customer grants Dubformer the right to use and share them with subcontractors as necessary to provide the Service.
4.2. The Customer may not:
Use the Service in ways not authorized by these Terms, or alter, decompile, or modify the Service code;
Use the Service to produce content or software that violates laws, infringes rights of third parties, or replicates the Service’s functionality.
4.3. Violation of this section is considered a material breach of the agreement.4.4. Dubformer does not use Customer Materials to train or fine-tune machine learning models.4.5. Dubformer may collect anonymized technical data (e.g., performance metrics, error rates, usage statistics) for monitoring and analytics. This data will not include Customer Materials.4.6. The Customer represents and warrants that they have all necessary rights to the Materials and that their use does not violate any law or third-party rights.
5.1. Customer Warranties.
The Customer (or the Customer’s representative, including any person authorized to register an account on the Website, enter into the agreement, and place an order on the Customer’s behalf) represents and warrants to Dubformer Inc that:
(a) the Customer (or its representative) has provided accurate and complete information, including personal data required for the conclusion and performance of the agreement and invoicing;
(b) the Customer (or its representative) is duly authorized to conclude and execute the agreement, and is not prevented from doing so by applicable law or obligations to third parties;
(c) any person paying for the Service is an authorized representative of the Customer, empowered to make such payments on its behalf;
(d) the Customer’s use of the Service and its results will not violate applicable laws;
(e) the Customer is not infringing the intellectual property rights (including moral rights) of any person and has all necessary rights to the Customer’s Materials, including the right to translate and further use the results of the Service;
(f) the Customer’s Materials are free of malicious code, viruses, or harmful scripts;
(g) the content of the Customer’s Materials is not illegal, harmful, libelous, misleading, or unethical; does not demonstrate or incite violence, hatred, or discrimination based on race, ethnicity, gender, religion, or social group; does not insult individuals or organizations; does not include obscenities, extremist content, pornography, child sexual abuse material, or promotion of sexual services; does not describe or promote the manufacture or use of drugs, explosives, or weapons; and is not otherwise inappropriate, offensive, or unlawful;
(h) throughout the term of these Terms, the Customer will comply with all applicable data protection laws and guarantees that, where personal data of third parties is provided to Dubformer, the Customer has obtained a sufficient legal basis for processing and ensured that the relevant third parties have been properly notified of such processing, if required by applicable law.
(i) For the avoidance of doubt, the Customer confirms that its Materials shall not contain harmful, illegal, or infringing content.
The Customer shall be solely responsible for the content of its Materials and for compliance with applicable data protection requirements.
5.2. Dubformer Warranties.
We confirm that:
(a) we are duly authorized and have all necessary rights in respect of the Dubformer Service sufficient to enter into and perform the agreement and provide the Service; and
(b) granting the right to use the Service under this agreement will not violate applicable laws or any of our obligations to third parties, nor otherwise infringe third-party rights.
5.3. Service Disclaimer.
We aim to continuously develop the Dubformer Service and improve the quality of our offerings. However, the Customer acknowledges that the Dubformer Service is a technical, automated service only. We provide no warranty or condition, and expressly disclaim any warranties of non-infringement, merchantability, quality, or fitness for a particular purpose, including compliance with the Customer’s specific expectations or intended use.
5.4. Service Availability and Uptime Commitment
Dubformer will use commercially reasonable efforts to ensure that the Dubformer Service, including Dubformer Studio, Platform, and API, maintains an average monthly uptime of at least 99.9%, excluding:
scheduled maintenance windows (which will be announced in advance whenever reasonably possible),
outages or downtime caused by factors outside Dubformer’s reasonable control (including but not limited to force majeure events, internet service provider failures, or third-party integrations),
and issues resulting from the Customer’s actions or configurations.
Dubformer continuously monitors the performance and reliability of the Service and strives to maintain professional-grade stability and responsiveness consistent with industry standards. This section does not constitute a warranty or create any legal liability for failure to meet the targeted uptime but reflects Dubformer’s operational commitment to maintaining high service availability and quality.
5.5. Exclusion of Other Warranties.
Except for the warranties and representations expressly set forth in these Terms, we make no warranties or representations, whether express or implied, regarding the Service.
6.1. Each party of the agreement shall be liable to the other party and indemnify it for any breach of its obligations and warranties provided hereunder. This means the breaching party will be responsible for any loss or damage the other party suffers as a result of such breach. All disputes, issues, claims, demands, lawsuits of third parties (including owners of intellectual rights for the Materials, as well as the state authorities) arising from a breach by the party of its obligations, warranties or other terms hereof (the “Claims”) shall be resolved by and at the expense of the breaching party. Upon receipt if the Claim, the other party shall promptly notify the breaching party thereof by providing a copy of the received Claim.
6.2. If a party’s breach of its obligations, warranties or other terms hereof incurs a Claim against the other party and/or its affiliate, officer, authorized representative, employee or contractor (the “Protected Persons”), the breaching party shall provide immediately, upon the receipt of the request, all information that is reasonably necessary to prevent or reduce the amount of losses that may result from the Claim, assist in its settlement and reimburse all losses (including reasonable attorneys’ fees and amounts of fines and penalties imposed) suffered by the party and/or Protected Persons as a result of the Claim.
6.3. Nothing in the terms shall exclude or limit the liability of the parties here of (a) for intentional breach of the agreement; (b) for fraudulent acts and fraudulent misrepresentations; (c) for misuse of the confidential information. Save for the mentioned cases, to the maximum extent permitted by applicable law, Dubformer Inc and its affiliates, their respective employees and contractors shall not be liable to the customer (whether based on contract, tort or any other legal theory) for any direct, indirect, special, consequential, punitive or other damages that the user may suffer related to the use of the service, or the links and the third-party content related thereto, including loss of data, regardless of whether the company, the company’s affiliates, their respective employees and contractors or their representatives were advised of, or could have foreseen such damages. in any event, liability of Dubformer Inc and its affiliates, and their respective employees and contractors will be limited to general/direct money damages and shall not in aggregate exceed the amount corresponding to the last six (6) months received from the Customer.
6.4. Force Majeure. Neither party shall have any liability for any failure or delay resulting from any event, beyond the reasonable control of that party arising after the conclusion of the agreement (placing a particular Service order) and the occurrence of which the parties could not have reasonably foreseen (“Force Majeure Event”). In the event of a Force Majeure Event the affected party shall, within seven (7) calendar days from the moment of its occurrence, notify the other party thereof. The notification shall contain information about such a Force Majeure Event, as well as the causal link between Event and the inability to properly perform party’s respective obligation. Shall the affected party properly notify the other party thereof, the period of performance of the respective obligation under the corresponding Service order shall be prolongated proportionally. If the Force Majeure Event lasts for more than thirty (30) calendar days, the parties shall enter into a negotiation process to minimize the parties’ losses and determine the procedure for further performance of the agreement (particular Service order). If the parties fail to reach an agreement within fifteen (15) calendar days of either party’s request, any party hereof may repudiate the Service order by written notice sent to the other party. The Service order will be deemed terminated from the moment such notice received by the other party.
7.1. The Customer can delete the account or stop using the Service at anytime. The Customer may do so by contacting us directly.
7.2. We are entitled to temporarily suspend access to the Dubformer Service for technical, technological or other reasons while such reasons are being addressed.
7.3. In case of material or repeated violations of the Terms from the Customer’s side, we reserve the right, at our sole discretion, to restrict the access to the Dubformer Service (or to certain functions of the Service) or delete the Customer’s account and unilaterally terminate the agreement through extrajudicial procedure with immediate effect, or to take other measures against the Customer to comply with statutory requirements or ensure rights and legitimate interests of third parties.
7.4. Deletion of the Customer’s account shall mean the termination of the agreement and all of the obligations between us thereunder save for any accrued rights or liabilities which either party may then have as well as any Clause which is expressly or by implication intended to continue in force after expiration or termination (including obligations regarding confidentiality, mutual settlements, as well as those arising from the breaches of representations and warranties). Please, note, that deletion of the Customer’s account will also mean that we delete all the data contained therein without the possibility to restore them.
In the case of using Dubformer Studio, upon the expiration of the subscription, the Customer’s account will not be deleted but deactivated.
The Customer’s data and projects may be retained for up to two (2) months, however, Dubformer reserves the right to delete them earlier, including in the cases specified in Clause 1.5 (deletion of projects two months after their creation).
After the expiration of this period or upon the occurrence of the relevant conditions, all data may be permanently deleted without further notice.
7.5. The Customer shall not be entitled to claim damages, losses or other compensation arising from a justified or necessary suspension of access to the Service or termination of the account in accordance with this Agreement.
However, this limitation shall not apply if such suspension or deletion is unreasonable, mistaken, or made in breach of the Agreement.
8.1. Each party shall maintain secrecy and deem confidential the terms and conditions of the agreement concluded between them, including the remuneration and its amount, identification, authentication, authorization data (logins, passwords, etc.), as well as all information received by the Parties from each other during the execution of the agreement and classified by the disclosing Party as confidential (the “Confidential Information”), and not disclose, make available, make public or otherwise provide the Confidential Information to third parties without the prior written consent of the disclosing party.
8.2. Rights to the disclosing party’s Confidential Information will not be alienated and the receiving party will not be granted any rights or licenses to use the disclosing party’s Confidential Information. The receiving party may not copy or otherwise reproduce the Confidential Information with no prior written consent of the disclosing party for purposes other than the purposes of the agreement.
8.3. The obligation of the receiving party to protect and keep the Confidential Information secret does not apply to the information that:
8.3.1. at the moment of disclosure was or became public otherwise than as a result of breach allowed by the receiving party;
8.3.2. becomes known to the receiving party from a source other than the disclosing party, provided that the receiving party does not breach provisions of the agreement, which may be evidenced with documents sufficient to confirm that the source of such information is a third party;
8.3.3. was known to the receiving party prior to its disclosure under the agreement as evidenced by documents sufficient to establish the fact of possession;
8.3.4. was disclosed with the written consent of the disclosing party.
8.4. No disclosure of the Confidential Information shall be treated as a breach of the obligations set forth herein, if such information is disclosed at a written request of a public body (including public court) or a local government authority in order to fulfil the prescribed functions established by applicable laws as well as disclosure of the Confidential Information in accordance with the rules of a stock exchange binding upon the receiving party and/or its affiliates; its disclosure to such authorities shall be mandatory for the receiving party; the Confidential Information shall be disclosed to the minimum extent permissible.
8.5. The receiving party may disclose the Confidential Information to its affiliates, auditors, receiving party’s or its affiliates’ consultants provided that such persons and entities assume confidentiality obligations at least as strict as obligations of the receiving party hereunder.
8.6. The condition of confidentiality of the registration data (including personal data) that the Customer has specified when registering the account and/or executing the Service order shall not apply to the cases when we need such data for the purposes of execution of documents under the agreement. The said documents shall contain the data (including personal data) and details that the Customer has provided.
8.7. Without prejudice to other Clauses of this Section, we reserve the right to disclose the information about the existence of our contractual relationships for advertising and marketing purposes. At the same time, the Customer is allowed to make media communications, press releases, public announcements and ads, as well as other communications relating to the agreement only upon our prior written consent.
8.8. If either party fails to maintain the secrecy of the Confidential Information, it will be held liable under applicable laws and shall reimburse the other party for all losses caused by such violation.
8.9. The obligations to maintain secrecy of Confidential Information shall remain valid for the entire term of the agreement and for three (3) years upon the expiration of the agreement or its termination for any reason.
9.1. We acknowledge and confirm that we carry out by ourselves and also expect our partners to carry out a policy of zero tolerance of bribery and corruption, involving a total ban on corrupt practices and facilitation payments / payments aimed at simplifying formalities in connection with business activities, ensuring quicker resolution of certain issues.
9.2. We acknowledge and confirm and expect from our partners that each of the parties, their affiliates, employees, as well as intermediaries and representatives, who directly or indirectly participate in the performance of the obligations hereunder (including agents, commission agents, customs brokers and other third parties), do not accept, pay, offer, or permit (authorize) to pay / accept any funds or transfer any valuables (including intangible assets),directly or indirectly, to any parties to influence their actions or decisions seeking to gain any unfair advantages, inter alia, bypassing procedures established by laws, or pursuing any other inappropriate aims.
9.3. The provisions of this Clause are representations of the circumstances that are significant for the parties. The parties rely on such representations and warranties when entering into the agreement.
9.4. A breach by either party of its obligations to comply with the requirements set forth in this section shall be deemed a material breach of the agreement. In this case, the party shall be entitled to terminate the agreement unilaterally through extrajudicial procedure by a notification with immediate effect.
9.5. If a party suspects that any provision of this Clause has been or can be violated, this party undertakes to immediately notify the other party of its suspicions in writing.
9.6. The parties agree to use the following addresses to notify of violation / threat of violation of this Clause:
· For notification of Dubformer Inc: support@dubformer.ai
· For notification of the other party: the address given when registering on the Website or placing a Service order.
These Terms shall be governed by, and construed in accordance with, the laws of the State of Delaware, USA. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by a court of competent jurisdiction in accordance with applicable law. For Customers located in the European Union, the Parties may mutually agree in writing that these Terms shall instead be governed by the laws of the Netherlands, with any disputes to be resolved by the courts of Amsterdam. Notwithstanding the foregoing, nothing in these Terms shall be construed as preventing Dubformer Inc. from seeking injunctive relief or other immediate equitable remedies in a competent court of any jurisdiction.
11.1. These Terms refer to the following additional terms, which also apply to the use of our Service and shall be deemed as an integral part of the agreement: Privacy Policy of Dubformer Inc published at: https://dubformer.ai/privacy-policy and designed to provide data subjects with information on the processing of their personal data (any information relating to them) processed by Dubformer Inc in the context of use of Dubformer Service by users.
11.2. We may amend these Terms, as well as the other documents to which they refer, from time to time without any notification. A revised version of the documents shall take effect as of the date of their publication, unless otherwise provided in the relevant document. By continuing to use the Dubformer Service, the Customer deemed to accept the new version of the Terms. If the Customer does not accept the new version of the Terms, the Customer should stop using the Service.
11.3. In the event that one or several provisions hereof appear for some reason illegal, invalid, such invalidity shall not affect the validity of any other provision hereof, and our agreement shall be construed as though it did not contain such an invalid provision.
12.1. These Terms constitute the full and legally binding agreement in relation to their subject matter and replace any prior agreements or understandings, whether written or oral, concerning the same subject matter.
However, these Terms shall not take precedence over the main agreement — the Dubformer Studio Service Agreement — concluded between the Parties with respect to the use of the Dubformer Service.
In the event of any inconsistency between these Terms and the Dubformer Studio Service Agreement or its amendments, the Dubformer Studio Service Agreement or its amendments shall prevail.
12.2. We have the right to engage third parties to perform the agreement, provided that we remain responsible for the actions of such third parties.
12.3. Herewith the Customer grants us the right to use the Customer’s logotype, trademark, trade name and/or name of the Materials and/or the Customer’s website for informational, advertising and marketing purposes without additional consent and without paying to the Customer any remuneration to for such use.
12.4. Neither Party may assign this Agreement without the other Party’s prior written consent, except that either Party may assign it to an affiliate or in connection with a merger, acquisition, or sale of substantially all its assets. Any such assignment shall not relieve the assigning Party of its obligations.
12.5. These Terms are drafted and shall be construed in English. In the event of contradictions between the text of these Terms in English and its translation, the English language version shall prevail.
Dubformer, Inc.
Place of business: 251 Little Falls Drive, Wilmington, DE 19808, United States
Email for notifications: support@dubformer.ai
This document is valid if published at: https://dubformer.ai/terms-of-use